Privacy Policy
Last updated: October 16, 2026
Digify Platforms, Inc. ("we," "our," or "us") operates the PalabraFlow mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
Information We Collect
We collect several types of information for various purposes to provide and improve our Service to you.
Information You Provide
- Payment Information: Payment information is processed securely through the Apple App Store (iOS) or Google Play Store (Android). We do not store your payment details.
- Usage Data: We collect information about how you use the app: for example, which phrases and situations you view and play, quiz results, pronunciation scores, conversations and AI tutor sessions you start, notifications you open, and screens and purchases you make in the app. Your learning progress is stored on your device, and these usage events are also sent to our servers, linked to a random identifier for your device (PalabraFlow has no accounts, and we do not ask for your name or email to use the app). We use this to personalize the app (for example, which situations to show you first and which reminders to send), to understand which content helps people learn, and to improve the Service.
- Voice and Practice Data: When you use pronunciation scoring or the AI tutor, the audio you record is sent to our speech service provider to score your pronunciation and transcribe what you said, and your AI tutor conversation is sent to our AI provider to generate the tutor's replies. We keep the resulting scores (for example, the phrase you practiced and its accuracy score). We do not store your voice recordings or the content of your AI tutor conversations on our servers.
- Website Quiz and Email Sign-ups: On our website you can take a short quiz and, if you choose, enter your first name and email to get your results by email, or sign up for a free download. We store your first name, email address, your quiz answers and how you found us, and we send you the email you asked for. After you sign up for your plan, we also send a few short emails over about two weeks to help you get started, as the form says. We only keep emailing you after that (occasional Mexican Spanish tips) if you tick the box or sign up for it. Every email has an unsubscribe link.
- Feedback You Send: If you send us feedback from the app, we store your message, the type you chose, and your name and email if you add them (both optional). We also include your device's random identifier, your plan, app version and phone operating system so we can understand and fix what you report. We use your email only to reply to you.
- Contest Reminders: On our contest page (palabraflow.com/contest) you can enter your email to get a reminder when a contest starts. We store your email, which contest you asked about and how you found us, send you a confirmation, and send one email when the contest goes live. If you tick the box to also get Mexican Spanish tips, we add you to our email list and send a few short tips emails over about a week; otherwise we don't email you anything else. Every email has an unsubscribe link.
Automatically Collected Information
- Device Information: We may collect information about your mobile device, including device type, operating system, and unique device identifiers.
- IP Address: When the app sends usage events to our servers, we record the IP address it connects from (the first and the most recent one), linked to your device's random identifier. We use it to prevent abuse and fraud, to tell real learners apart from app store test devices, and to understand which countries our learners are in. We do not use it for advertising or share it with third parties.
- Analytics Data: We use analytics services to understand how users interact with our app. This helps us improve the user experience.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of the Service
- To detect, prevent, and address technical issues
Advertising
PalabraFlow version 1.7.1 and later does not show ads, in the free version or the paid plans, and does not use your data for advertising or track you across other companies' apps or websites.
Older versions of the app (before 1.7.1) showed ads to free users, provided by Google AdMob, which may use device identifiers and similar technologies to provide relevant ads. If you still use an older version, updating the app removes the ads. You can also opt out of personalized advertising in your device settings.
Data Storage
Your learning progress, favorites, and preferences are stored on your device. The usage events and scores described above, along with challenges, contest entries, the first name you choose to show on challenges and leaderboards, and your notification settings, are stored on our servers, linked to your device's random identifier.
Retention: We keep detailed usage events for up to 12 months and then delete them. We may keep summaries derived from them (for example, how many days you practiced, or which situations you use most) for as long as you use the app.
Deleting your data: To have the data linked to your device deleted, email support@palabraflow.com with the invite code shown in the app under You → Send your code (older versions: Stats → Invite friends), so we can identify your device.
Website email sign-ups: We keep your name, email and quiz answers (and your contest reminder requests) until you ask us to delete them. Unsubscribe from any email with the link at the bottom, or email support@palabraflow.com to have them deleted.
Subscription Status: Subscription status is managed through the Apple App Store (iOS) or Google Play Store (Android), and we receive only the necessary information to verify your subscription status.
Third-Party Services
We may employ third-party companies and individuals for the following reasons:
- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services
- To assist us in analyzing how our Service is used
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third-Party Services We Use
- Apple App Store: For app distribution and subscription management (iOS)
- Google Play Store: For app distribution and subscription management (Android)
- PostHog: For product analytics (how the app is used)
- Microsoft Azure AI Speech: For the app's Mexican Spanish voices and for pronunciation scoring
- Anthropic (Claude): For the AI tutor's replies (Fluency)
- Expo: For delivering push notifications, if you turn them on
- Google AdMob: For advertising in older app versions only (before 1.7.1); current versions show no ads
- SendGrid (Twilio): For sending the emails you sign up for (quiz results, contest reminders, tips, and sign-in links)
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
Your Rights
Depending on your location, you may have certain rights regarding your personal data:
- The right to access, update, or delete your information
- The right to rectification
- The right to object to processing
- The right to data portability
- The right to withdraw consent
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to request that we disclose certain information about our collection and use of your personal information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us: